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Our Services

Customer Experience as a Service (CXaaSâ„¢) OutcomeCX delivers secure, outcome-driven customer experience operations as a managed service. We replace fragmented staffing, disconnected tools, and operational risk with a single CXaaSâ„¢ model that combines global talent, enterprise call center technology, and security-first delivery.

Managed CX Workforce

Global Talent. U.S.-Market Experience. Fully Partner  Managed.

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OutcomeCX provides customer-facing teams across the Philippines and Latin America, purpose-built to serve U.S. customers and managed end-to-end by OutcomeCX.

Functions supported

  • Customer support and care

  • Inside sales and lead qualification

  • Appointment setting and follow-up

  • Revenue and customer operations

  • Back-office and service workflows

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OutcomeCX assumes responsibility for hiring, training, management, quality assurance, and performance optimization.

Enterprise Call Center Technology

Built In. Secure. Fully Managed.

 

All OutcomeCX services are delivered on enterprise-grade cloud communications and contact center platforms, including Zoom Phone and Zoom Contact Center.

Capabilities

  • Cloud phone systems and contact centers

  • Intelligent routing, IVR, and queue management

  • Call recording, transcription, and QA analytics

  • CRM and workflow integration

  • Real-time performance dashboards

Clients receive a modern, scalable call center without owning, integrating, or managing the technology.

Security-First CX Architecture

Security is foundational to the OutcomeCX delivery model.

Security controls

  • Secure virtual desktop environments (VDI / DaaS)

  • Role-based access and session isolation

  • No local data storage on endpoints

  • Encrypted voice, video, and data traffic

  • Centralized identity and access management

This architecture reduces operational risk and supports compliance, audit, and cyber insurance requirements.

Cost Optimization & Workforce Strategy

Reduce Customer-Facing Labor Costs by 40–70%

OutcomeCX enables leadership teams to modernize workforce economics while protecting customer experience.

Strategic benefits

  • Predictable CX operating costs

  • Reduced turnover and hiring volatility

  • Scalable global delivery with U.S.-grade service quality

CX becomes a controllable operating expense, not a variable risk.

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